FAQs

This is FAQ is effective from October 2nd, 2020.

 

What is TRILL?

TRILL is a marketplace for global, independent streetwear designers. Founded in NYC in 2019, our founders set out to spread access and revive individuality within the streetwear community. Through our unique positioning between pure streetwear and art, TRILL is able to surface styles from the past, present and future—delivering truly unique products to over 200,000 members across the country. 

How does it work?

Partners selected by TRILL—retailers, boutiques, or designers—list their items for sale on the platform, while customers browse over one million listings. 

TRILL acts as a platform for our partners, allowing them to showcase their creativity to the TRILL community while building their own sustainable business. All products are shipped from the designer directly to our customers. While our partners handle shipping, TRILL is responsible for customer success and satisfaction. 

TRILL Marketplace is a closed platform, which means we only select "Partners" and we do not allow UGC (User Generated Content). 

How do I cancel or ask for refund?

Email us at team@trillnyc.com 

How do I contact you?

We are always here and happy to help. You can contact us 24/7 by emailing team@trillnyc.com  

Can I cancel my order?

For customized, made-to-order, or DIY items, you cannot cancel the order after payment. Because these items are individually made by hand in an effort to minimize waste, cancelling these orders results in a waste of the designer's time and materials. All custom pieces are clearly labeled on our site, check product descriptions to know whether your item falls within these categories.